Category: Culture
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What Folks Are Missing About “South Park”
The first episode of season 27 of the iconic animated series lit up media last week, but in the tumult over profane political satire pundits only got part of the picture. “Take heed, sirrah—the whip.” —Lear to his Fool in Shakespeare’s King Lear It was a terrific water cooler week for people who follow the…
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A Marketing Win
Since so much of the news is dyspeptic and terrifying, here’s a story about how 1-800-FLOWERS creates happiness and profit at the same time. My last piece was grim, so I wanted to explore something smart that 1-800-FLOWERS does that drives business and profit while also making its customers happy. 1-800-FLOWERS.com owns Harry & David as…
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A Scary Time
Four shorter pieces this time: the so-called L.A. riots, the middle east, more on AI, and what would we call a third party? I’m not generally anxious, but the news of the last two weeks tested that. Here are reflections about two major news stories, one unsettling NYT article that deserves more attention, and my…
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Mission Implausible
Tom Cruise’s new movie has amazing stunts, a ludicrous plot, and doesn’t understand Artificial Intelligence. Here’s my snarky review. “Thank you for saving my marriage.” That’s what I said to my friend Jeff when we exited the IMAX theater at 10:30pm on Wednesday, having taken in the 7:00pm Mission Impossible: the Final Reckoning, Tom Cruise’s eighth…
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Are You Better Off…
…than you were 97 days ago? Ronald Reagan’s 1980 question revisited. Last Monday, I posted “Are you better off than you were 91 days ago?” The vast majority of the friends who engaged said no. Today it is 97 days since Trump’s second inauguration. You have to be of a certain age or a U.S.…
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Adapt-amnesia, and Why it Matters
We’re the most adaptable species on the planet, but then we forget that we adapted. That’s bad news for incumbent businesses today. 2025 Prolog: I’m still on the road, so this week I’m sharing a piece I wrote for the Center back in November of 2017. It’s where I first articulated one of my key ideas: Adapt-amnesia. What is adapt-amnesia?…
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The Flip
In today’s world of limitless information, stores, experts, and brands need to find new functions in order to avoid irrelevance. I’m traveling for business, so I hope you’ll indulge me and let me share a piece I wrote for The Center back in November of 2019 that I think holds up. I’ve updated links and fussily changed…
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Agentic AI Will Change Everything
How realistic is the idea that AI-powered agents will change the way we work, play, and live? The answer: it’s already happening. Last time, I shared a microfiction (1,000 words or less), a short science fiction story called Piercing the AI Wall about an executive who had surrounded himself with a barrier of Agentic AIs that prevented…
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Liquid Behavior
Companies launching new products and services would be wise to focus on their target customers existing behaviors and moving them. PROLOGUE, 2025: I wrote the article that follows back in 2017. It was the first time that I dug into something that I believe strongly: businesses and organizations focus too much on their products and not enough…
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When Strategy Devours Culture
In 2004, I had an inside view of a company facing irrelevance and also making bad choices. Peter Drucker famously observed that in business “culture eats strategy for breakfast,” meaning that an organization can have a perfect strategic plan and still fail if the corporate culture doesn’t align around that strategy. The reverse is also…