Category: Personal

  • Incursions of Memory

    A delightful podcast provoked three unexpected memories and a think about the differences between coincidence and serendipity. Let me start with a PSA: if you have any affection for or curiosity about Shakespeare, then don’t miss the delightful book Shakespeare: the Man Who Pays the Rent by Judi Dench and Brendan O’Hea, which is part discussion about…

  • Family as the Ship of Theseus

    For some irksome reason, the old philosophical question about the Ship of Theseus has come to new life as a business cliché. Type “Ship of Theseus and business” into your favorite search engine, and you’ll find numberless (yawn… whoops, sorry… started to drift off there) articles about organizations as Ships of Theseus. If you’re so lucky that you…

  • Experience Stacks and Travel Back

    Returning to places you’ve been can reactivate old contexts and relationships in a special way. A quick word about Experience Stacks before we move on to our top story. Experience Stacks are the different contexts that a customer, user, or audience brings to a product or story. People improvisationally shift from context to context during experiences, which…

  • My Ozempic Journey: Packing Up

    Sometimes, when you know a change is coming, the anticipation itself can create other sorts of change. Regular Dispatch readers might remember a few issues back—in Will Ozempic Kill Movie Theaters?—when I explored how the possibility of 10% of the U.S. population going onto GLP-1 weight-loss drugs like Ozempic might be the final nail in the collective coffin…

  • Serendipity Engines

    In commerce, there’s an incalculable difference between search and discovery. Discovery requires serendipity, and there’s no better source of serendipity than independent bookstores. Wednesday, I was in Eugene, a small Oregon city a couple hours south of Portland. I dropped into the legendary Smith Family Bookstore, where I found a $4.00 copy of Violent Spring by Gary Phillips,…

  • Cheating at Wordle

    In which I confess to a weak moment that also has some interesting implications, or at least that’s what I’m telling myself. Bless me, Reader, for I have sinned. La Profesora and I aren’t competitive when the stakes are real, but this mutual support does not apply to vicious games of Gin Rummy or to…

  • Experience Stacks and Matthew Perry (R.I.P.)

    When social media surfaced a clip of the late “Friends” star on “The West Wing,” it activated crashing contexts that explain how Experience Stacks work and why they can be powerful. I am more aware of Matthew Perry after his premature death last October than I ever was while he was still alive. In part…

  • Analog Power-Ups and Relationship Half Lives

    Without interaction, human relationships wither, but some interactions are more powerful than others. I don’t remember what prompted the question, but about a month ago I posted this on Facebook: “Hive Mind: Is there a word for a quip that comes to you far too late but that—if you’d thought of it at the time—would…

  • Death is Analog

    We spend so much of our lives split between our digital and analog worlds, but that changes when somebody dies. When the phone rings before 6am it tends not to be good news. Saturday, September 9. Mom. “Evan died.” My younger brother. He was 52. In life, our attention bounces between digital and analog worlds,…

  • The Monster in My Ear

    How an aural invasion led to a meditation on what makes experiences memorable. What are the ingredients for a memorable experience? One recent event has some clues. My scintillating compadre in nerdery, Benjamin Karney, and I have been friends since we were eight. A few days ago, we had a chance to catch up while he…